Consumer Friend Roadshow Success
Consumer Friend are an award winning company who offer debt review solutions primarily (at present) to credit providers. Many large non bank credit providers make use of their outsourced debt review management service. This means that if you would like to deal with a company like Woolworths in regard to a debt review application you do so via Consumer Friend.
At present, Consumer Friend are on the move around the country holding roadshows to introduce people to their exciting new offering called: DReX.
DReX is an abbreviation for the Debt Review eXchange. This online computer portal, which they are transitioning to over the next 3 months, allows for different parties to access information about accounts. One example they shared at the roadshow, was how the system can be used to get CoB info and check balances. This will do so very accurately and will also help with some strange situations which sometimes arise such as when a debt review consumers makes a instore payment toward their debt outside of the normal debt review repayment plan via a PDA. This allows not only Debt Counsellors to get information quickly, without being on hold on the phone for ages, but will potentially be integrated in the future with PDAs who would like to accurately report on payments and balances to consumers.
‘The offerings that DReX will bring are many and we will try to cover some of them each month as the system rolls out’
The offerings that DReX will bring are many and we will try to cover some of them each month as the system rolls out to highlight how Debt Counsellors, PDAs and Consumer (yes, consumers too) can benefit from using the system.
Those attending the roadshow were visibly excited at the thought of not waiting on hold to try get a balance update or to confirm a balance. More about the other topics discussed at the roadshow in this month’s Debtfree magazine.