We have, in the recent weeks, experienced a high influx of queries and complaints which have adversely impacted our turnaround-time. As a result, our queries and complaints are not being resolved within the stipulated turnaround time of five business days.
We apologize for the inconvenience that this is causing. We assure you that all the matters are being given the attention they deserve. We encourage you to continue to make use of our Query/Complaint logging channels the details of which are as follows:
DebtReviewServices@standardbank.co.za to be used for queries ONLY Debtreviewcomplaints@standardbank.co.za to be used for complaints ONLY
Our escalation channel is as follows:
email@example.com for FIRST LEVEL escalations
firstname.lastname@example.org for SECOND LEVEL escalations
DRExecutiveComplaints@standardbank.co.za for FINAL escalations