DReX Going Live
Over the last few months, a buzz has been developing around Consumer Friend’s exciting information exchange software platform DReX (Debt Review Exchange). The system goes live at the start of October 2017.
The new system will allow Debt Counsellors to log in and draw consumer information themselves (and push information to Consumer Friend as well). Think of Self-Service CoBs or Client Account Statements. Pretty exciting stuff. Especially if you hate waiting on the phone to talk to someone for a long time. DReX will now remove the need for long painful waiting periods trying to get client account info.
As with any system, it has had to be tested for stability and Consumer Friend has been doing so with selected users over the last few weeks. Since the tests went well they are now launching the system and implementing it company wide.
Due to things now going live there is going to be a short interruption of usual services over the next few days.
Expect to only start getting previously CoBs (requests from last week) from Wednesday this week
Statements & Balances
Statements and balances that have been requested (last week) will only be available on Friday later this week.
Due to the system change, Consumer Fiends usual phone lines will also be down till Friday this week.
Good things come to those who wait.
Please also check the Latest Debtfree Magazine Service Directory Section for the system Email address changes that will affect 17.1 delivery and Proposal submission as well as court application emails.
Read The Latest Debtfree The National Credit Regulator are asking the public to help them find the right fee structure for debt review. We discuss this as well as the latest debt review related news and reviews from the debt … read more
Pick n Pay Offer Food On Credit Pick N Pay is busy transitioning their very familiar smart shopper rewards card into a clever but dangerous short term credit facility. Consumers have become familiar with the smart shopper rewards card and … read more
Mars Ruling Undoes Damage of Nedbank V Jones Over the last few months, consumers in the Western Cape have been experiencing problems with local courts in the wake of a judgment handed down in a matter between Nedbank and a … read more
NCR Guideline for Debt Counselling Fees Though the National Credit Act and Regulations are silent on what can be charged for Debt Counselling (maybe because that would be anti competitive and anti Capitalist) there are at least two organisations that … read more
NCT Motion Court Dates The National Consumer Tribunal is empowered to hear certain types of debt review matters. In an effort to make the process accessible to consumers and Debt Counsellors across the country, the NCT travels to major cities … read more
NCRDebtHelp Revamped To Allow For Faster Client Transfers Due to, what can only be called, “popular demand” the National Credit Regulator (NCR) has made system improvements to their NCR Debt Help online system which now allows Debt Counsellors to transfer consumers … read more
DCASA’s 9th Annual Conference – a Sucess The Debt Counsellors Association of South Africa (DCASA) held their annual Conference during August. DCASA is South Africa’s largest Debt Counsellor association and members from across the country travelled to Emperor’s Palace (Gauteng) for … read more
DCASA Annual Conference For all the info on the annual Debt Counsellor Association of South Africa Conference follow us on Twitter or Facebook as we give live coverage all day today. Pics, summaries, excerpts from speeches. Get a taste of … read more