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Industry News

Capitec Bank’s Debt Review Department have asked Debt Counsellors to please not call and discuss matters but to rather only email them.

They clarify that while consumers can still call into the Capitec Call Centre correspondence to the debt review department is now the preferred (only) means of handling matters.

Some Debt Counsellors have expressed there concerns that there may be delays in handling matters as a result but Capitec feel this will actually speed things up and help get everyone’s responses in the order in which they come in and are dealt with.

It will be vital that the correct emails are sent to the right email addresses so please check their notice with all the current contact info.

You can download the notice here with all the relevant email addresses

Capitec Bank Feb 2024 SERVICING OF DEBT COUNSELLOR QUERIES (email please)