Capitec Engage With Debt Counsellors
It is vital that credit providers and Debt Counsellors have a clear understanding of debt review processes and engage about challenges in the industry.
A hot topic of the day was client retention. Many consumers begin the process but fail to follow through and actually finish the process. Those who leave the process due to non payment or disillusionment face serious consequences and this also creates a lot of extra work for both the banks and the Debt Counsellors.
Capitec were also able to update Debt Counsellors on some of their main concerns and the audience was able to give input and ask questions.
It was a great opportunity for many who only communicate via email to actually meet and speak face to face and network in person. Capitec always invite local Debt Counsellors to come and visit them at their Bellville based operations centre in Cape Town and are happy to engage regularly.