African Bank Workshop with Cape Debt Counsellors
Following up on the success of their recent workshop with Debt Counsellors in JHB, African Bank’s Alternative Collections department enjoyed a day in Cape Town engaging with local Debt Counsellors. Attendees came from far and wide from debt review companies both large and small. There were fresh faces as well as those weary with time and loaded with experience. This brought a good mix to the very interactive and relaxed workshop with lots of interactions between the African Bank team and those attending.
Many of the African Bank team were on hand at the venue in Newlands Cape Town to interact with Debt Counsellors and attorneys and to help answer their many questions.
Carina Best introduced the day and her team to the audience who have often dealt with the various team members over the phone or via email while assisting consumers with debt review matters.
There were videos from the African Bank CEO as well as about the “my world” account which will soon be available to those under debt review as African Bank move into the transactional account side of banking in the near future (as opposed to more loans oriented banking).
The team then spoke about various functions and new procedures as well as got suggestions from the audience on ways to streamline and improve their processes. The tone was light and friendly, with many jokes and laughs shared and pieces of paper thrown at poor Paul.
There were both short breaks and a delicious meal which allowed all attending to chat about the presentations and some of the topics raised (such as replacement insurance and Legal Web) in a relaxed setting. The day was a great success and the local Debt Counsellors expressed their gratitude to the team and bank for going to the expense of travelling to engage with them.
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