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Industry Advice

When consumers with Vodacom accounts enter debt review whether they will or won’t form part of the proposal will depend on the status of the accounts.

What you do not want to do is accidentally have the consumer’s main contact number cut off from use by mistake.

Here are some tips from Consumer Friend on how to deal with the process:

To ensure a smooth process, Consumer Friend would like to provide the following reminders regarding Vodacom accounts under Debt Review. 

Please take note of the requirements for both Included and Excluded accounts.

Requirements for Including an Account under Debt Review:

The Vodacom account must be listed among the creditors cited on the Form 17.1 document.

    • If a Vodacom account is included on the Form 17.1; it automatically becomes part of the payment plan.
    • The active Vodacom number will be permanently deleted, and a Certificate of Balance (COB) will be issued.
    • Vodacom accounts that were already in default at inception of debt review,  are automatically included and COB’s are issued accordingly.

Requirement for Excluding an Account from Debt Review:

 The Vodacom account should not be listed among the creditors cited on the Form 17.1 document.

    • If a Vodacom account is excluded from the Form 17.1; it will not form part of the payment plan.
    • The Vodacom line will remain active, and no Certificate of Balance (COB) will be issued.
    • The excluded account will be cited as an expense under the Income & Expense section of the upcoming proposal.
    • To keep the line active, the consumer must ensure that the full contractual instalment is paid directly to the creditor outside of debt review.
    • Defaulting on an excluded line puts the line at risk of being suspended/deleted.

 

For any Vodacom-related communication, please forward it to VodacomCOB@consumerfriend.co.za