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FNB Credit Cards Not Working For FICA Reasons

This month a whole group of FNB credit card holders found themselves suddenly unable to use their credit due to a technical requirement relating to FICA.

FNB clients at petrol stations, shops, restaurants and retailers received a declined message when swiping their cards. A message mentioning outstanding documents required to complete their FICA registration was received and the transactions refused.

With the issue coming up on a Sunday many consumers struggled to reach and receive help from call centres and the right department to resolve the issue.

The bank quickly became aware of the issue and put measures in place to try and resolve matters. Consumers are required to provide needed documentation to comply with the Financial Intelligence Centre Act (FICA). Primarily this relates to ID documents and proof of address.