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The ABSA DC Barometer is back

ABSA have once again decided to poll Debt Counsellors for their opinions about the ABSA Debt Review Department.

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An independent company called Consulta Research has been contracted by ABSA to conduct a “service satisfaction measurement survey”. ABSA is has recently been receiving a lot of negative feedback regarding service turn around times. So it will be revealing to see what the survey reveals. The survey aims to assess all services provided by ABSA’s Debt Counselling Department, in what ABSA call “the DC Barometer“.

The survey is set to assist in “gauging the service rendered by the Debt Counselling Department”, as well as  identify service and process gaps and highlight “trends”.

ABSA say that the survey will be conducted as part of  their ongoing efforts to “improving service delivery” and to “refine their general processes and system enhancements”.

All information shared by Debt Counsellors during this survey will be kept confidential within ABSA and used only for research purposes and hopefully to improve the service offered to Debt Counsellors and ultimately consumers. The  survey is said to last only 10 to 15 minutes (probably the later with all the comments Debt Counsellors are bound to make. The surveys started this week and will continue for 2 weeks. After that it will be up to ABSA to try institute needed changes to improve their service.