African Bank Escalation Process
When dealing with any credit provider in regard to debt review matters it may become necessary to escalate an item to an individual or department within the credit provider to handle issues that arise. Many of these credit providers contact lists and escalation processes can be found each month in the Service Directory Listing Section of Debtfree Magazine (check the contents page).
Consumers should always include their Debt Counsellors in any conversations or correspondence with their credit providers and should be cautious of dealing with credit providers outside of the court process. Sometimes a credit provider’s collection agent may call and want to deal directly with the consumer. Since debt review is a legal matter and results in a court order it is not wise for the consumer to deal with the credit provider outside of court. They can refer the credit provider to their attorneys or their Debt Counsellor. The Debt Counsellors will have notified the credit provider directly that they are handling the matter. If the collections agent is unaware of this it would be due to poor communication internally at the credit provider.
‘Since debt review is a legal matter and results in a court order it is not wise for the consumer to deal with the credit provider outside of court’
Changing Names & Faces
We all understand that people change jobs, get retrenched, move on and over time the right person to speak to may end up no longer being the right person to speak to. Due to these ongoing staff changes at the various credit providers, the Service Directory Listing Section and Escalation Details pages are a great resource of current escalation details. For example, you can find escalation details as they stand for the moment for African Bank below. Feel free to download the list or if you would like to make sure you have the most up to date contact list then refer to it online in the current issue of Debtfree Magazine.
Download as a PDF HERE: