Cancelling ABSA Debit Orders

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Correct Email Address for Debit Order Cancellations at ABSA

When consumers enter debt review they often have many preloaded monthly debit orders going off their accounts for some of their debts. Since the debt review will now take the place of those payments and the consumer will only make a single payment to a Payment Distribution Agency (in most cases) these debit orders need to be cancelled so that no double payments happen leaving the consumer out of pocket.

Cancel Those Debit Orders

It is true however that the process of getting a debit order to stop can be tricky. Fortunately some credit providers have set aside dedicated email addresses to help handle these matters and speed them along so that the debit orders do not go off unnecessarily. It has been almost standard practice across the industry to advise consumers to swap the account their salary goes into to avoid having all their funds deducted by debits leaving them without funds to pay toward the debt review plan. Credit providers obviously want consumers to bank their funds with them and so are making increased efforts to ensure that they take care of their consumers needs in regard to cancelling debit orders. This also cuts down on the stress to the consumer, the extra work it creates for all parties when payments have to be reversed (they can be but it takes time and is a big fuss), and can mess with the entire debt review plan if you are not careful.

Cancelling Debit Orders With ABSA

ABSA webNot too long ago ABSA shared their new cancellation email address but it seems there was a mix up and the address in their email was incorrectly spelt. You can imagine the issues!!! Oh Well. These things happen.

 

Here is the correct address:

Debitordercancellations@absa.co.za

 

 

 

52 comments on “Cancelling ABSA Debit Orders

    • You can go into a branch and do a thing called a “stop payment” so long.
      You can also ask the bank to cancel the debit order and you can ask the creditor to help as well. If they refuse then take it to the ombud.

    • Quite some time, but beware of reversing any payment on debt review as it can cause SERIOUS repercussions. For example, if a person under debt review stops a payment it results in the debt review falling away which can lead to the loss of assets and more legal action from credit providers

  1. I want to cancel a DEBIT ORDER marked as EXTERNAL. My bank (ABSA) say that the benificiary is the only person that can cancel this debit order because it is EXTERNAL. The benificient is FLEXI CLUB that is ripping customers.

    • Ask your bank to refuse to do the debit order by making a “stop payment“. You pay for this service.
      A stop payment will prevent payments for 3 months normally.

      Also feel free to query the debit order with the bank if it happens (every time if needs be).

    • Kholiswa it is better that you talk to them directly (and in writing) than via this post. Please go see them and drop off an official request in writing.

      • You can. Go into the branch or check out the bank website for a link to do so.
        Just check that the debit order does not relate in some way to your debt review. If you cancel that debit order (which would be new if you just began debt review) then you can cause serious confusion and even ruin your debt review.

    • You can. Go into the branch or check out the bank website for a link to do so.
      Just check that the debit order does not relate in some way to your debt review. If you cancel that debit order (which would be new if you just began debt review) then you can cause serious confusion and even ruin your debt review.

  2. On Saturday at The Glen we wanted to stop a debit order. The lady at client services said that Absa cannot stop it till an amount shows on the system then she can stop it. ADT must cancel the debit order………? That did not sound correct and she did not said anything about any form. It is not ADT’s account but my mothers. Now I have to take my mother how is in a wheelchair again to another bank because the staff did not give us the correct info?

    • They gave you the wrong info!
      Ask for a “Stop Payment” to stop a payment of a debit order going off your account. You can then also go ahead and tell ADT to cancel the debit order as well (in writing).

    • Thableo you will have to go to the bank directly and tell them (in writing if possible) to stop. They may not visit this webpage often and need you to give them written instruction directly.

  3. Hi i was watching Starsat decoder for seven years now am changing I bought DSTV decoder I tried to stop Starsat decoder not to deduct last month JUNE 19 they said am late on July we are not going to deduct now they change next month. What must I do because I don’t owe them anything because you don’t pay yo don’t whach I pay what I whach ?

  4. Hi
    I have an issue with gym company , my contract has ended with them but the manger does not want to cancel my contract , I would really like to remove them from debuting my account because I don’t know what else to do

    • Try asking your bank to do a “stop payment” on the debit on your account. You have to pay a little for it but it should stop the payments going off for a number of months.

    • YOu can (1) ask at a branch (2) request these over the phone or via their website chat or (3) organise via your debt counsellor – who will have access to such forms probably.

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