Consumer Friend New Contact Info
Consumer Friend New Email Addresses
It has been a busy week or two for Consumer Friend as they launch their DReX system and have had to deal with storms in Durban which closed their offices (temporarily). Fortunately, the storm passed and DReX is reportedly up and going strong.
The online portal for Debt Counsellors (who have registered) opens on the first of November. Debt Counsellors will be able to draw debt review related info on client accounts and push info to Consumer Friend via the portal eliminating any need for long phone calls waiting for information.
Important Email Address Changes
With the launch of the new system, some important email addresses have changed and Debt Counsellors need to be aware of the changes. Some of the changes are very subtle. An added S at the end of an old familiar address for example. The Various PDA systems have updated these email addresses on their systems but for those Debt Counsellors wanting to email direct they should take note of the following changes:
17.1‘s , 17 .2’s, 17.3’s / General Correspondence / COB’S Not Received
Email: applications@consumerfriend.co.za
Notice of Rejections / Cancellations / Voluntary Withdrawals ( 17 .W’s )
Email: applications@consumerfriend.co.za
Change or Transfer of Debt Counsellor
Email: applications@consumerfriend.co.za
Proposals / Revised Proposals / Consents / Related Queries
Email: proposals@consumerfriend.co.za
Notice of Service / Court Applications
Email: courts@consumerfriend.co.za
Updated Balances / Settlements / General Queries
Email: customeraccounts@consumerfriend.co.za
Terminations: Section 86(10) Letters and All Related Queries
Email: customeraccounts@consumerfriend.co.za
Complaints / Service Delivery / Management
Email: complaints@consumerfriend.co.za
Want to give them a call?
Consumer Friend can still be reached on the phone. You just need to call: Ph. 031 251 4151.
Should you need to fax them you can send that through to: Fax: 086 501 2521
If you need to send them post you can send it to: PO BOX 1026, Durban, 4000
Check the Service Directory Section of each issue of Debtfree magazine for the latest contact info on many credit providers and Debt Counsellors.