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In it’s communication to stakeholders regarding the NCR’s removal of recognition of the Credit Ombud’s role in resolving escalated complaints regarding debt review related matters, the Credit Ombud has stated that it will be business as normal as far as they are concerned.

They state that it is clearly not against the National Credit Act for them to act as ADRA’s (Alternative Despite Resolution Agents). As such, they are happy that the NCR are taking more control of the complaints process but will continue to offer their services to Debt Counsellors, consumers and creditors in relation to debt review matters. They note that their operations are not subject to NCR control and the amendment to the codes does not effect their every day activity.

The Credit Ombud assisted in over 500 debt review related matters ( most probably relating to unfair terminations) last year. They now will continue to offer help if requested.