Help Your Clients to Help Themselves
Many credit providers are now offering consumers greater access to their information. Debt Counsellors benefit greatly since this means they can now encourage their debt review clients to get involved in the process and keep a close eye on their accounts. Often, in the past, Debt Counsellors would spend hours trying to get their clients information about their accounts acting as a third party in the middle (between Consumer and Credit Provider). This was often necessary since some credit providers had a reputation for trying to persuade consumers who had entered debt review to make payments not agreed on or even leave the process when talking directly to consumers.
‘in the past, Debt Counsellors would spend hours trying to get their clients information about their accounts acting as a third party in the middle’
These days however there are a variety of options for consumers to use to get current information without having to deal with a person who unfortunately may not have all the facts about debt review and their particular case.
Consumer Friend represents a wide variety of credit providers such as RCS, Woolworths, Truworths and more. For consumers under debt review who would like to see how their accounts are doing, they can sign up on the system (it only takes a minute) and then log in and see all their figures live. Check that out at: https://drex.consumerfriend.co.za/drex/Account/SelfSignUp
Use That App
Most of the major banks offer apps which allow their clients to check their balances, draw statements of recent activity and even cancel debit orders (or get that money back if a debit order went off when it shouldn’t have). The app is often much faster and up to date than other options.
Free Credit Reports
Another thing consumers can do is draw a free credit bureau report from time to time. This will help them check if they are perhaps being targeted for fraud from criminals and also help them see that they are listed as being under debt review. Check out Confef who help get consumers free credit bureau reports here: http://www.confef.org.za/report.html
Debt Counsellors not only reduce their workload and free staff members up for other tasks but are helping their clients to learn skills they will be able to use after debt review. Consumers should get into the habit of checking their credit report, checking their monthly bank statements and managing their debit orders. This will assist them to monitor and effectively manage their finances when they reenter the credit market.