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In the wake of the NCR’s decision to remove mention of the Debt Counsellors Association of South Africa (DCASA) from the industry codes of conduct, DCASA have decided to withdraw their Complaint Service with immediate effect.  DCASA report that to date they have assisted hundreds of Consumers and Debt Counsellors with debt review related complaints. They will continue to support Debt Counsellor members as best they can.

DCASA advise that Debt Counsellors who have complaints regarding Credit Providers should contact the Credit Provider directly and if the matter remains unresolved the matter should be referred directly to the NCR.

To lodge a complaint about a Credit Provider consumers or Debt Counsellors can e-mail: complaints@ncr.org.za