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DCASA (a debt counselling associations) provide a free service to consumers to lodge complaints against DC’s. DCASA carry the cost of this process. DCASA provides this service to assist Consumers who have applied for Debt Review and to resolve as far as possible all complaints.

Where no co-operation is received or where the matter cannot be resolved the matter is referred to the Credit Ombud and/or NCR.
The overall benefit if this service is the improvement of the Debt Counselling profession and industry.

Generally good cooperation is received from parties involved.
At present there are about 50 matters being processed through DCASA each month.
Which is not bad considering the number of consumers under debt review.

 

DC conduct can be regulated by their consenting to a code of conduct. To date 690 DC’s have signed a Code of Conduct

(although the service is available to clients of all DC’s at present not just those who have signed the code.)
Where DC’s do not want to co-operate the matter is referred to the Credit Ombud and/or NCR with details of the DC and case notes for action.

These bodies will then investigate.

If you would like to register a complaint against a DC through this free service then head over to DCASA’s website for more info: www.dcasa.co.za

Please note to lodge a complaint against a Creditor please visit: www.ndma.org.za