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Technical Difficulties Slowing Down FNB Responses

The FNB debt review team are well known for trying to efficiently help consumers through the debt review process and for working closely with Debt Counsellors to do so. Recently, there have been a few hiccups and FNB have asked the Debt Counsellors they are interacting with for a little extra patience while the issues are resolved.

Apparently technical, systems-related issues are slowing down things on their side and as a result, there is currently limited availability to the Call Centre. This means that not as many cases are being handled as normal and some Debt Counsellors may be struggling to get information or responses needed. This should fortunately be a temporary situation that is being urgently addressed.

‘technical, systems-related issues are slowing down things on their side’

Thanks For Understanding

The FNB team say they want to thank the Debt Counsellors in advance for their understanding and apologize for any delays that may result.