NCR Complaints: DCASA Call for Help

DCASA Meet with the NCR regarding their complaints process

The Debt Counsellors Association of South Africa (DCASA) will be meeting with the National Credit Regulator (NCR) to discuss their complaints handling process. The meeting will be held in May and they wish to present a selection of complaints from members (and other Debt Counsellors) who are having issues with the process. DCASA feel that specific examples will be better than broad comments. They are now calling for examples from the Debt Counselling community.

In a recent communique DCASA asked:” If you can send us one example of a NCR complaint that you are not happy with. We will appreciate it if you can do a summary of events with dates and attach the document proof.”

Since the meeting with the NCR will be held in late May they have asked for such examples to be sent early. You can send any examples to: dcasa@dcasa.co.za.