The hard working Nedbank and MFC team will be taking a little time for their year end function on the 13th of December 2023.
While they may be out the office for the day, which may impact on their answering the phones, that does not mean you cannot email them as normal, it may just mean a slightly longer waiting period for the reply (obviously).
For the most up to date Nedbank and MFC contact and escalation process check out the service directory section of Debtfree Magazine each month or check this post (sept 2023)