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Standard Bank have issued this statement regarding delays in responses regarding debt review and complaints related to debt review:

 


We have, in the recent weeks, experienced a high influx of queries and complaints which have adversely impacted our turnaround-time. As a result, our queries and complaints are not being resolved within the stipulated turnaround time of five business days.
We apologize for the inconvenience that this is causing. We assure you that all the matters are being given the attention they deserve. We encourage you to continue to make use of our Query/Complaint logging channels the details of which are as follows:
DebtReviewServices@standardbank.co.za to be used for queries ONLY Debtreviewcomplaints@standardbank.co.za to be used for complaints ONLY
Our escalation channel is as follows:
drservicesteamleader@standardbank.co.za for FIRST LEVEL escalations

drservicesmanager@standardbank.co.za for SECOND LEVEL escalations

DRExecutiveComplaints@standardbank.co.za for FINAL escalations