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The NFO recently brought various industry parties together to enjoy a workshop about banking and credit.

One of the highlights of the day were two panel discussions. One centred around banking and the other around credit.

Here are some of the highlights:

Banking Discussion

Digital Banking Fraud: Defining Fair and Reasonable Bank Responsibilities and Practice Where Consumers Are Seen as the Weakest Link

One of the highlights of the NFO Industry Workshop was a thought-provoking panel discussion on Digital Banking Fraud.

The session brought together leading voices from banking, regulation, academia, consumer advocacy and fraud prevention to explore one of the most pressing challenges facing the financial sector today.

The discussion provided valuable insights into the evolving fraud landscape, the responsibilities of banks to protect customers, and the role consumers play in safeguarding their own financial information.

The panel included members from the following organisations:

UJ, SABRIC , CAPITEC, FSCA, Wendy Knowler consumer journalist

Credit Discussion

Buy Now Pay Later (BNPL): Regulation, Affordability and Consumer Dispute Resolution

A thought-provoking panel discussion explored the rapid growth of Buy Now Pay Later (BNPL) products and the opportunities and challenges they present for consumers, providers and regulators.

Panellists examined the evolving regulatory landscape, the importance of responsible lending and affordability assessments, and emerging issues in consumer dispute resolution.

The discussion provided valuable insights into balancing innovation and financial inclusion with consumer protection, highlighting the need for clear regulatory frameworks and effective mechanisms to address consumer complaints in this fast-growing sector.

The panel included members from the following organisations:

FINASA ,University of Johannesburg, SACCRA , CASA