African Bank Alternative Collections Do New Debt Counselling Training

African Bank Debt Review Staff Go For Additional Training

Debt review at African Bank is handled by their Alternative Collections Department. Recently the Midrand based team enjoyed new training in regard to the National Credit Act and Debt Review.

The entire team who handle debt review went for the training and over 90% successfully completed the course which covered more than just each person’s individual task within the department but rather focused on the entire Act and overall process. This helps individuals understand where they fit into the big picture.

Training Is Legally Required And Vital

Continued training is important not only for new staff but even for those who have been around for a while. Because there are so many new court cases that impact on how we understand the debt review process and the NCA it is vital to stay current.

Also, the NCA gets updated and amended from time to time or new regulations are published which impact on how matters should be handled. This is one reason why all credit providers are required by the National Credit Act to ensure that their staff are trained in regard to the Act.


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