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Nedbank SMS Campaigns

Nedbank is sending out several automated SMS’s as part of normal customer communication.

These messages are automatically sent at different stages in the customer process and may not always match the exact timing of a customer’s payment 100%. Nedbank have thanked Debt Counsellors for assisting their mutual clients understand these SMS better.

Here is some additional information to help Debt Counsellors know more about these automated SMS’

    1. Timing of SMS Delivery

Because the Nedbank system sends messages automatically, an SMS may go out after a payment has been made or after a customer’s profile has already updated. This can make some messages seem out of sync, even though they are part of the Bank’s standard process.

    1. Possible Customer Queries

Clients may contact their Debt Counsellors if an SMS appears incorrect compared to their latest account activity or debt review status. This is normal and not a cause for concern. Debt Counsellors can reassure clients they will investigate but not to be concerned.

    1. No Impact on the Client’s Debt Review Status

These SMSs do not change or affect a consumer’s debt review status in any way. They form part of the Bank’s general communication and do not signal any specific negative action if the consumer is paying as has been agreed. Please reassure consumers who raise questions about these messages.

Did You Know?

Instalment Timing for Restructuring Proposals

 Please note that Nedbank’s system collects the instalment on the 1st of each month. To avoid any processing issues, kindly take this into account when submitting restructuring proposals.

Top Tips For Nedbank Debt Review Matters

(1) Guidance for Proposal Submission

Nedbank recommend that proposals start from the month after submission. This allows enough time for the first instalment to be paid on the 1st of the month as required.

 This applies to all Nedbank credit products:

    • Home Loans
    • Vehicle Finance
    • Personal Loans

Aligning instalment dates with the Bank’s payment cycle helps prevent delays and administrative challenges.

(2) Contact & Escalation Processes

For more information about the latest Nedbank contact and escalation processes for Debt Counsellors, check out the service directory section in each issue of Debtfree Magazine.

Contact For More Information

For any questions or clarifications relating to SMS campaigns, instalment timing, or debt review processing, please feel free to contact:

Debt Review Support Team
Email: DebtCounsellingQueries@Nedbank.co.za
Telephone: 0860 109 279