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Debt Review Awards 2024

The annual Debt Review Awards gala will be live streamed from the in-person venue in Cape Town on Friday the 18th of October 2024. 

The results of the annual Debt Review Awards are based on an industry peer review, where those who are registered with the National Credit Regulator are invited to rate the performance of their peers on the opposite side of the industry. So, a credit provider will review the performance of a Debt Counsellor and vice versa.

But what are the criterion used in the reviews?

Last month we looked at some criteria considered in regard to the start of the process and next month we will look at end-of-process matters. This month let’s look at what is considered when looking at Debt Counsellors and credit providers with regard to the middle of the process.

Credit Provider Criterion

Not opposing court matters unnecessarily

Speed and effectiveness of resolving queries

Speed and effectiveness of resolving complaints

Communication skills of call centre staff

Knowledge of the debt review process of staff

Debt Counsellor Criterion

Speed and effectiveness of resolving queries

Speed and effectiveness of resolving complaints

Communication skills of administrative staff members

Staff knowledge of the process

Ethics

Efforts to improve the industry (e.g. at associations, forums, online, industry events, engagement with credit providers)

These are some of the criteria that cover the middle of the process.

In the next issue, we will delve into some of the criterion that cover the end of the process. After all, all Debt Counsellors and credit providers all hope to see consumers get back on their feet after successfully using the debt review process.

Note: The wording or phrasing on the questions that cover these criteria may shift or change slightly to help balance the results, but the core criterion are the same.

You're Invited

We hope that you will be able to join us during the YouTube live stream of the event on the 18th of October 2024.

Why not head over to the YouTube channel to subscribe and watch other interesting videos about debt review: