Open letter to the Industry

Open Letter Exposes Industry Issues

When Debt Counsellor Michelle Barnardt was ordered to pay costs because of following ‘NCR Guidelines for Debt Counsellors’ she decided it was time to let others know about the systemic issues that challenge debt review and the current commonly followed debt review processes.

She has issued an open letter to the industry directed at the NCR in the hopes that what has happened to her is not repeated elsewhere with Debt Counsellors having to cover huge legal costs which might cripple their practice.

The intent of the letter is not to make trouble but rather to highlight practical outcomes from the Appeal Court Judgment Barnard/Coetzee vs MFC /FNB Case A801/2014.

As part of this case the credit providers argued that the DC had caused the consumers accounts to go into default by doing the agreed industry norm (and NCR advocated) taking payment from the consumers first debt review payment and allocating legal fees from the second payment.

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OPEN LETTER TO NCR 7 APRIL 2016