Provincial Consumer Protection Offices – Contact Details

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Provincial Consumer Protection Offices

The government has set up several Provincial Consumer Affairs Offices to provide consumers with protection, information and advice. If you have a problem with a contract or a dispute relating to service or product quality you can approach a Provincial Consumers Affairs Office for assistance.

First, however, you should complain to the branch or customer care office of the business concerned before going to the Consumer Affairs Office to intervene. These offices should have trained staff who can advise you on your rights as a consumer.

Another service you may benefit from is contacting them to find out if a company, that you intend doing business with, has a history of complaints against it.

Contact Details:

Please note that these details may change without notifying us.

AREA	TEL		E-MAIL	PHYSICAL ADDRESS
E. Cape	(045) 808 4000		Consumer.protector@dedea.gov.za	Pick ‘n Pay Building Office 223 Bisho 5605
Free State			radikelt@detea.fs.gov.za	Tourist Centre 60 Park Road Willows Bloemfontein 9300
Gauteng	(011) 355 8000		consumer@gauteng.gov.za	Ground Floor Matlotlo House 94 Main Street Johannesburg 2001
KwaZulu Natal	(031) 310 5300		pillayd@kznded.gov.za	1st Floor The Marine Building 22 Gardiner St Durban 4001
Mpumalanga	(013) 752 3761		nnkosi@mpg.goc.za	106 Ferreira Street Nelspruit
N. Cape	(053) 839 4000		theosmith@ncpg.gov.za	18-22 Stockdale Street Kimberley 8300
North West	(018) 387 7700		keemenao@nwpg.gov.za	East Wing Ground Floor Agri Centre Building James a Street Mafikeng
Limpopo	(015) 293 8300		findo@ledet.gov.za	Ismini Towers 46 Hans van Rensburg Street Polokwane 0700
W.Cape	(021) 483 5133		Consumer.protector@westerncape.gov.za	142 Long Street Cape Town 8001

Some additional contact details

Gauteng – PH : 011 355 8006

Northern Cape – PH : 053 839 4000

Western Cape – PH : 080 000 7081

Eastern Cape – PH : 040 609 3050

KwaZulu Natal – PH : 031 310 5300

Limpopo- PH : 015 293 8300

North West – PH : 018 387 7872

Free State – PH : 051 400 4852

Sadly they are not known for being available or even answering their phones all the time. One solution is to visit their webpage or to contact the head office (see below).

Head Office

Your Rights

If you are going to be complaining then it has to be in relation to a breach of your rights. These are rights which the Consumer Protection Act outlines as key consumer rights to protect all South African consumers.

The Right to:

1. Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices;
2. Privacy;
3. Choose;
4. Disclosure of Information;
5. Fair and Responsible Marketing;
6. Fair and Honest Dealing;
7. Fair, Just and Reasonable Terms and Conditions;
8. Fair Value, Good Quality and Safety; and
9. Accountability by Suppliers.

Also Consider Contacting the Consumer Goods And Service Ombud

Many consumer goods matters can be taken to the Consumer Goods and Services Ombud before the need to contact the NCC arises. Here is a list of their regional contacts:

https://www.cgso.org.za/contact-us/

Province	Contact Person	Telephone Number	E-Mail
Western Cape	Lillian Brown	0800 007 081	consumer.protector@westerncape.gov.za
Northern Cape	Theodore Smith	053 831 5562	theosmith@ncpg.gov.za
North West	Keemenao Mokoena	018 387 7946	keemenaot@nwpg.gov.za
Mpumalanga	Nation Nkosi	013 766 4952	nnkosi@mpg.gov.za
Limpopo	Findo Motimele	015 293 8556 /7	findo@ledet.gov.za
KwaZulu-Natal	Tshepiso Selepe	0800 333667	Consumer.Complaints@kznedtea.gov.za
Gauteng	Reuben Sedibane	011 355 8000 / 011 355 8648	consumer@gauteng.gov.za
Free State	Timothy Radikeledi	051 400 9611	radikelt@detea.fs.gov.za
Eastern Cape	Charnette Ferreira	0860 007 255	charnette.ferreira@dedea.gov.za / consumer.protector@dedea.gov.za

The National Consumer Commission Another Option

The National Consumer Commission (NCC) is the primary regulator of consumer-business interaction in South Africa, and was created by the government (under the auspices of the Department of Trade and Industry) to ensure economic welfare of consumers. They are a great resource for consumers but are normally not your first port of call as you can read in the article linked to below.

 

WAIT!

You should check out this post about what to do 

BEFORE

you complain to the National Consumer Commission 

https://debtfreedigi.co.za/before-you-try-complain-to-the-national-consumer-commission/