Standard Bank are Working On it
Overcoming Delays
Recently, Debt Counsellors began to note a sudden drop in the normal level of efficiency from the Standard Bank debt review department.
Speed and fast turnaround times are vital for the successful outworking of debt review applications.
This is why Debt Counsellors are super sensitive to any delays in dealing with credit providers. They want to provide clients with peace of mind (that matters are sorted) and get matters before a court asap.
Recently, however, it was noted by many Debt Counsellors that the usual fast turnaround times at Standard Bank have dropped.
This was so noticeable that even the Debt Counsellors Association of South Africa reached out to ask what was going on.
Standard Bank reported that due to some system constraints, they had hit some temporary capacity issues but have already taken steps to reduce the response times.
‘they have a plan in place and will have things back to normal by month end’
They want Debt Counsellors to know that they have a plan in place and will have things back to normal by month end.
They also have said that there will be a noticeable improvement by this week even.
Please Don't...
Standard Bank have asked that in the case of urgent time sensitive matters, Debt Counsellors can make use of their usual escalation processes (see the service directory section of each issue of Debtfree Magazine for the latest contact and escalation processes).
They ask that Debt Counsellors follow these processes rather than simply send more and more email on the same topic or repeats of previous emails as that will simply exacerbate the problem.
