“When a Debt Counsellor is to assess if an individual is indeed in distress to such an extend that they need to apply and if appropriate, fall under the debt review process protection – in order to be able to manage the difficult position the consumer find themselves in, – the only reasonable way is to examine the total exposure and honouring of debt position of the consumer as depicted in their credit report.
With the applicant consumer’s consent, affording access to the Debt Counsellor to this credit bureau record and score is a good way of establishing the levels of distress experienced by the consumer at a particular point in time, who the consumer owns money to, so that the Debt Counsellor can discuss and arrange new repayment agreements, and in some instances to ascertain if the credit was granted in the correct way by the registered credit provider according to the rules within the NCA. “- Anna-Rita Celliers, XDS